<h2 class="compact-content-heading">Who Are We?</h2>
<p class="compact-content-paragraph">This one is about our story, <span class="handbook-highlight-blue">the way we deliver</span>, and the track record that backs every promise in this handbook.</p>
<h3 class="compact-content-heading">Why we started</h3>
<p class="compact-content-paragraph">Back in 2016, good ERP software came with a painful trade-off: enterprise systems were powerful but came with <span class="handbook-highlight-pink">bloated licensing costs</span> and <span class="handbook-highlight-black">black-box complexity</span>, while cheaper tools couldn't grow with you. Plenty of consultants would sell you a system and disappear the moment it went live.</p>
<p class="compact-content-paragraph">We set out to offer a third option — <span class="handbook-highlight-blue">practical, affordable digital transformation</span> built on ERPNext and the Frappe ecosystem: open-source, deeply customisable, and built to grow with you. That's still our mission today.</p>
<h3 class="compact-content-heading">What you get when you work with us</h3>
<p class="compact-content-paragraph"><span class="handbook-highlight-blue">One team owns the whole journey</span> — from the first scoping call to the day your people run confidently on their own. No finger-pointing between vendors. No gaps in accountability.</p>
<table class="handbook-service-table"><tbody>
<tr><th>#</th><th>What You Get</th></tr>
<tr><td>01</td><td><p class="handbook-service-copy"><span class="handbook-service-name">One vendor, full ownership:</span> Consulting, customisation, implementation, on-site support, and long-term maintenance — all under one roof.</p></td></tr>
<tr><td>02</td><td><p class="handbook-service-copy"><span class="handbook-service-name">Deep industry knowledge:</span> We've worked across <span class="handbook-highlight-blue">50+ sectors</span> — manufacturing, pharma, trading, retail, healthcare, education and more. Chances are, we've already solved a problem very like yours.</p></td></tr>
<tr><td>03</td><td><p class="handbook-service-copy"><span class="handbook-service-name">ERP that fits how you work:</span> No off-the-shelf configuration dressed up as "done." We build around <span class="handbook-highlight-blue">your actual workflows</span>, including AI-driven enhancements and bespoke Frappe apps where you need them.</p></td></tr>
<tr><td>04</td><td><p class="handbook-service-copy"><span class="handbook-service-name">Faster time to value:</span> Our proven 5-step method is built to <span class="handbook-highlight-pink">reach ROI sooner</span> — not drag out a 12-month project that leaves your team exhausted.</p></td></tr>
</tbody></table>
<div class="handbook-metric-cards">
<div class="handbook-metric-card">
<strong>350+</strong>
<span>ERPNext projects delivered</span>
</div>
<div class="handbook-metric-card">
<strong>50+</strong>
<span>Industries served worldwide</span>
</div>
<div class="handbook-metric-card">
<strong>99%</strong>
<span>Client retention rate</span>
</div>
</div>
<h3 class="compact-content-heading">A track record you can verify</h3>
<p class="compact-content-paragraph">Eight years of implementations, hard lessons, and refined process. Here's where we stand today.</p>
<table class="handbook-stats-table"><tbody>
<tr><th>Metric</th><th>Current Standing</th></tr>
<tr><td>Founded</td><td>2016</td></tr>
<tr><td>Implementations delivered</td><td>350+ successful ERPNext projects</td></tr>
<tr><td>Team</td><td>75+ certified developers, consultants & support specialists</td></tr>
<tr><td>Industries served</td><td>50+ sectors</td></tr>
<tr><td>Client retention</td><td>99% — with 350+ active clients</td></tr>
<tr><td>Global presence</td><td>India, UAE, USA, UK, Singapore, Canada</td></tr>
</tbody></table>
<p class="compact-content-paragraph">These aren't vanity numbers. A 99% retention rate means that after go-live — after the hard part — clients choose to stay. That's the number we're most proud of.</p>
<div class="handbook-stacked-image"><img class="handbook-wide-image" src="/files/global-presence.jpg" width="1693" height="929" alt="Hybrowlabs global presence across India, UAE, USA, UK, Singapore, and Canada" /></div>
<div class="handbook-stacked-image"><img class="handbook-wide-image" src="/files/hybto-team.png" width="1693" height="929" alt="Hybrowlabs team at a customer and partner event" /></div>
<h3 class="compact-content-heading">Why our clients trust us</h3>
<p class="compact-content-paragraph"><span class="handbook-highlight-blue">Trust is earned slowly and lost quickly.</span> Here's what we've put in place so you don't have to take our word for it.</p>
<table class="handbook-trust-table">
<tbody>
<tr><th>#</th><th>Trust Signal</th><th>What It Means For You</th></tr>
<tr><td>01</td><td>ISO-certified</td><td>Our standards for quality, security, and delivery aren't internal promises, they're independently verified.</td></tr>
<tr><td>02</td><td>India's Best Frappe Partner 2024</td><td>We were recognised by Frappe Technologies themselves — the company that builds the platform we specialise in.</td></tr>
<tr><td>03</td><td>Proven delivery history</td><td>We've delivered for Fortune 500 manufacturers, mid-market retailers, pharma companies, and NGOs — organisations that couldn't afford to get it wrong.</td></tr>
<tr><td>04</td><td>Post-go-live support</td><td>When your system goes live, we don't disappear. Our 24/7 support includes hypercare, stabilisation, and long-term managed services.</td></tr>
<tr><td>05</td><td>Clear commercial commitments</td><td>Every project comes with transparent pricing, milestone-based delivery, and clear SLA commitments — so you know what you're paying for and what you're owed.</td></tr>
</tbody>
</table>
<img class="handbook-certificate-image" src="/files/frappe-certificate.png" width="1252" height="848" alt="Hybrowlabs Frappe partner certificate" />
<img class="handbook-certificate-image" src="/files/ISO-9001-2015.jpg" width="1241" height="1755" alt="Hybrowlabs ISO 9001 2015 certification" />
<img class="handbook-certificate-image" src="/files/ISO-IEC-27001-2022.jpg" width="1241" height="1755" alt="Hybrowlabs ISO IEC 27001 2022 certification" />
<img class="handbook-certificate-image" src="/files/CMMI.png" width="497" height="699" alt="Hybrowlabs CMMI certification" />